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At Once Interactive, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have — in plain language. We do not sell your personal information.
1 - Who We Are
Once Interactive, Inc. is a full-service digital marketing and web development agency headquartered in Las Vegas, Nevada, with additional offices in Los Angeles, CA; Phoenix, AZ; and Beaverton, OR. We provide services including SEO, web design and development, pay-per-click advertising, social media marketing, branding, marketing automation, and AI-powered marketing solutions.
For the purposes of this Privacy Policy, Once Interactive is the "data controller" with respect to personal information collected through our website and in connection with our services. Our website is located at onceinteractive.com.
Questions? Contact us at: hello@onceinteractive.com
2 - Information We Collect
We collect information in the following categories:
We do not collect sensitive personal data such as social security numbers, government-issued IDs, health information, or biometric data through our website.
3 - How We Collect Information
Directly from You
We collect information you voluntarily provide when you: fill out a contact form, request a quote or proposal, subscribe to our newsletter, engage our services, or communicate with us via email, phone, or chat.
Automatically
When you visit our website, we automatically collect certain technical data through cookies, server logs, and similar tracking technologies. This includes your IP address, browser type, device information, pages viewed, and session duration.
From Third Parties
We may receive information about you from third-party sources, including:
Business partners and referral sources;
Advertising platforms (Google Ads, Meta, LinkedIn) for campaign reporting;
Analytics providers (Google Analytics);
CRM and marketing automation tools we use internally.
From Clients
When acting as a service provider for our clients, we may receive or access personal data belonging to their customers or end-users (e.g., website visitor data, customer email lists for campaigns). In such cases, we act as a data processor and process such data only as directed by our clients.
4 - How We Use Your Information
We use the personal information we collect for the following purposes:
To deliver and improve our services, managing client projects, communicating about deliverables, and continuously improving our processes;
To respond to inquiries, following up on contact form submissions, quote requests, and support tickets;
To send marketing communications, newsletters, case studies, and promotional content (where you have opted in or where permitted by applicable law);
To personalize your experience, tailoring content and recommendations on our website based on your interests;
To analyze and improve our website, tracking traffic patterns, measuring campaign performance, and identifying opportunities for optimization;
To process payments, generating invoices and managing billing records;
To comply with legal obligations, meeting our obligations under applicable law and responding to lawful requests from government authorities;
To protect our legal rights, enforcing our Terms of Service and defending against legal claims.
We do not use your information to make automated decisions that have significant legal or similar effects on you without appropriate safeguards.
5 - How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
Service Providers
We share information with trusted third-party vendors who help us operate our business. These include hosting providers, email marketing platforms, CRM tools, payment processors, and analytics platforms. All service providers are contractually bound to use your data only for specified purposes and to maintain appropriate security standards.
Business Partners
Where necessary to deliver client projects (e.g., partnering with a third-party developer or designer), we may share project-related information on a need-to-know basis, subject to confidentiality obligations.
Legal Compliance & Protection
We may disclose your information when required by law, court order, or government request; to prevent fraud or illegal activity; to protect the safety of our team, clients, or the public; or to enforce our Terms of Service.
Business Transfers
If Once Interactive undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before any such transfer and before your information becomes subject to a different privacy policy.
With Your Consent
We may share your information in other ways with your explicit consent.
6 - Cookies & Tracking Technologies
Our website uses cookies and similar technologies (such as pixels and web beacons) to enhance your experience, analyze usage, and deliver targeted advertising. Here is a summary of the types of cookies we use:
Cookie Type
Purpose
Strictly Necessary
Essential for the website to function. Cannot be disabled.
Analytics & Performance
Collect anonymized data about how visitors use the site (e.g., Google Analytics). Used to improve the website.
Functional
Remember your preferences (e.g., language, accessibility settings) to personalize your experience.
Marketing & Targeting
Track visits across websites to display relevant ads (e.g., Google Ads remarketing, Meta Pixel).
Managing Your Cookie Preferences
You can control cookies through our cookie consent banner at the time of your first visit. You may also manage cookies through your browser settings; however, disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.
No Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message and Data Rates may apply. You can stop messaging by sending STOP.
7 - Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. In general:
Client data is retained for the duration of the engagement plus seven (7) years for legal and accounting purposes;
Marketing communications preferences are retained until you opt out or request deletion;
Website analytics data is retained for up to 26 months;
Inquiry and contact form data is retained for up to two (2) years from the date of last contact.
When data is no longer required, we securely delete or anonymize it.
8 - Data Security
Once Interactive implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, disclosure, or destruction. These measures include:
SSL/TLS encryption for data in transit;
Access controls and authentication protocols;
Regular security assessments of our systems and tools;
Confidentiality agreements with employees and contractors;
Secure, password-protected storage of sensitive data.
While we take commercially reasonable steps to protect your information, no system is completely secure. We cannot guarantee absolute security of data transmitted over the internet. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.
9 - Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request that we correct inaccurate or incomplete personal information.
Right to Deletion
Request that we delete your personal information, subject to certain legal exceptions.
Right to Object
Object to our processing of your personal information for certain purposes, including direct marketing.
Right to Restrict
Request that we limit how we use your personal information in certain circumstances.
Right to Portability
Receive your personal information in a structured, machine-readable format where technically feasible.
Right to Opt Out
Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
Right to Withdraw Consent
Where we rely on your consent to process data, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us at hello@onceinteractive.com. We will respond within 30 days (or within the timeframe required by applicable law)
10 - California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purposes, and third parties with whom we share it;
Right to Delete: Request deletion of your personal information, subject to certain exceptions;
Right to Correct: Request correction of inaccurate personal information;
Right to Opt Out of Sale/Sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising without your consent;
Right to Limit Sensitive Data Use: We do not collect or process sensitive personal information beyond what is necessary for our services;
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To submit a CCPA/CPRA request, contact us at hello@onceinteractive.com or call us at our main business number. We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.
11 - EU/UK Residents (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data in accordance with the General Data Protection Regulation (GDPR) and UK GDPR. Please refer to our dedicated GDPR Compliance page for full details, including our lawful bases for processing, data subject rights, and international transfer mechanisms.
In summary, we rely on the following lawful bases under Article 6 GDPR:
Contract: Processing necessary to fulfill our service agreements;
Legitimate Interests: Business communications, security, fraud prevention, and analytics;
Consent: Marketing emails and non-essential cookies (where applicable);
Legal Obligation: Compliance with applicable laws.
12 - Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we may have inadvertently collected information from a child, please contact us immediately at hello@onceinteractive.com.
13 - Third-Party Links
Our website may contain links to third-party websites, platforms, and services that are not operated by Once Interactive. We have no control over and assume no responsibility for the privacy practices, content, or security of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
14 - Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify active clients via email. Your continued use of our website or services following any update constitutes your acceptance of the revised Policy.
15 - Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy team:
Once Interactive, Inc. — Privacy
9205 W Russell Rd, Suite 240 · Las Vegas, NV 89148
Email: hello@onceinteractive.com.
Las Vegas: +1.702.563.4480
Los Angeles: +1.310.955.7242
Facebook: facebook.com/onceinteractivelv